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911 Center’s New System Up, Running

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After 2 years of research and planning, followed by 6 months of work entering data into the system the McKean County 911 Center’s new computer aided dispatch system is up and running.

The new system replaces an aging one that they say has served them well for the past 10 years, but as technology goes was at the end of its viable life span.

Along with the new CAD system, they have also implemented call-taking protocol systems for fire and police incidents to go along with the emergency medical dispatch protocols that they have had in place for several years.

These protocol systems allow their telecommunicators to gather information from callers in a more organized and thorough manner, and to provide scripted lifesaving instructions to callers prior to the arrival of emergency responders.

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