Bradford Regional Medical Center (BRMC) and Olean General Hospital (OGH), Kaleida Health facilities, have been awarded by DNV full certification to the ISO 9001 Quality Management System.
“Both Bradford Regional Medical Center and Olean General Hospital are dedicated to providing the safest and most effective healthcare services possible,” says Bradley J. Chapman, president, BRMC/OGH. “ISO 9001 certification not only reflects that mission, but helps to empower it. The certificate is just a piece of paper, but the effort required to achieve it fundamentally transforms the way we do business. ISO 9001 is ideally suited to the complex, people-intensive challenges of running a hospital.”
ISO 9001 is the most widely-accepted quality management system in use around the world, and is quickly gaining acceptance among US healthcare providers as a foundation for their quality and patient safety programs.
“Bradford Regional Medical Center and Olean General Hospital worked hard to achieve this certification, and they did so with unwavering commitment from their leadership to make their hospital the best it can be,” says Kelly Proctor, President, Healthcare, Supply Chain & Product Assurance, DNV. “ISO 9001 certification is evidence that you’re at the top of your game with a plan in place to make excellence an everyday objective.”
ISO 9001 brings science to the art of caregiving; it helps to standardize processes around things that are proven to work, by the people doing the work, thus empowering frontline workers while creating an environment of predictability for the entire organization. The ultimate impact of ISO 9001 within hospitals is the reduction or elimination of variation, so that critical work processes are done consistently and the “best ideas” aren’t held by one person or one department, but are ingrained in the organization itself.
Businesses that implement ISO 9001 do so for both the internal and external benefits. Internally it helps staff create clear and consistent processes of patient care, and ensure that progress is constantly being made toward specific quality objectives. Externally, it tells the public, as well as insurers and regulatory agencies, that the hospital is not only talking about quality, but is pursuing it with discipline and transparency.
“ISO 9001 is like sheet music for an orchestra; it gets everyone on the same page and helps us achieve our objectives,” says Chapman.
About Bradford Regional Medical Center & Olean General Hospital
Bradford Regional Medical Center and Olean General Hospital are Kaleida Health facilities that serve more than 140,000 in southwestern New York State and northwestern Pennsylvania. Together, BRMC and OGH offer the most comprehensive care of any hospital in the region and are always evolving to provide the latest advancements in healthcare.
About DNV
DNV is an independent accrediting organization with deeming authority that helps healthcare organizations continuously perform at the highest levels of quality to deliver the best patient care, year over year. DNV’s renowned NIAHO® survey model is built to ensure organizations exceed the standards and requirements set forth by The Centers for Medicare & Medicaid Services and achieve the requirements of ISO certification.
Globally, DNV is an independent assurance and risk management provider operating in more than 100 countries. Through its broad experience and deep expertise, DNV advances safety and sustainable performance, sets industry standards, and inspires and invents solutions.
Driven by its purpose to safeguard life, property, and the environment, DNV helps its customers seize opportunities and tackle risks arising from global transformations and it is a trusted voice for many of the world’s most successful and forward-thinking companies.
For more information about DNV, visit dnvhealthcare.com.